Your business is unique – your loyalty solution should be, too.

arvato has been managing customer relationships successfully for over 40 years now. We strongly believe that each business demands an individualized solution. Therefore, we will not offer you a standard solution out of the box. Each loyalty solution developed by arvato is a unique concept tailor-made for the specific needs of each individual business. With our approach, we can help you create loyal customers, achieve turnover goals and bottom line results.

CRM and loyalty solutions by arvato services offer innovative and individualized solutions customized to the requirements of your business:

• Loyalty card programs
• Consumer clubs or communities
• Social media management
• Bonus and value added programs
• Sales promotions
• Integrated multichannel campaign management
• Customer dialog solutions
• Direct sales solutions

Our clients entrust us their most valuable asset – their customers. This requires the highest level of operational excellence in all areas at all times. According to your goals we will develop target group and industry specific solutions, taking care of every detail along the way: from initial planning to operative implementation and the operation of your loyalty program. Continuous monitoring, an integrative component of our service, ensures ongoing performance assessment.

Based on our experience we smooth the way for an appealing and customized customer communication. Our solutions allow you to broaden and deepen your customer insight needed to communicate effectively with every customer and submit one-to-one customized offers!

You would like to take small steps at first and successively expand your CRM activities? We will grow with you – our solutions are scalable. You are considering a worldwide rollout for your activities? Already today, we are operating a number of international loyalty programs and are thus familiar with the challenges related to varying languages, currencies and carriers.

Learn more about our CRM solutions and experience case studies from our daily business. Also, check out the benefits that a cooperation with arvato will mean for you.