Customer dialog and direct sales solutions
You focus on core business – we’ll do the rest
Our outsourcing solutions can help you focus on your core competencies. By letting an experienced service partner take over your customer dialog and other sales processes, you can achieve operational streamlining for bottom-line results.
I. Take advantage of our broad range of solutions
Our extensive service portfolio and expertise makes us your one-stop partner.
A. Customer dialog solutions
Manage and enhance your valuable customer contacts and communicate more effectively with your business partners! We’ll develop a customized customer contact management solution for your business that’s efficient, effective and versatile. These include service centre solutions as well as strategic print and mailing campaigns.
We treat your customers as if they were our own – as customer service is a people business being empathic and sensitive towards our customers’ needs is our ultimate ambition. By responding quickly and flexibly to requests and complaints, profitable customers can be retained, adding to the success of your enterprise.
Our extensive experience in the areas of both national and international customer dialog solutions is your advantage. We can make your one-to-one marketing meaningful and effective.
B. Direct sales solutions
Backed by years of outsourcing experience, CRM and Loyalty Solutions by arvato services is your partner for the handling of integrated business processes. Whether you operate within the energy market, the cell phone industry or e-commerce – we will manage processes along complex value chains, from order processing to invoicing and shipping.
II. We are the right partner for you – from consulting to success tracking
We will take care from start to finish – from the first talks, initial planning phase and implementation to operation and continuous performance assessment.
We will help you discover just the right mix of outsourcing services to make your company even more profitable. Our “one face to the customer” approach means that you will be assigned your very own key account manager. This single point of contact will bundle and coordinate your customized service package and is available at all times.
Our services are the cornerstones for success:
- Our service centres process your customers’ requests by phone, email, letter and fax
- Automated data capture means greater precision and efficiency
- Production and dispatch of marketing materials is fast and efficient
- Our IT system manages and coordinates data and information
- Accounts receivable management and risk management assure real-time cash flows
- Accurate reporting provides documentation and delivers meaningful information for continuous performance assessment
III. The benefits of working with CRM and Loyalty Solutions
By turning your focus to your core competencies, you will save both time and energy. Position yourself to respond more readily to your customers by focusing on customer service, products and services.
With access to a broad range of services, we will bundle them based on your specified needs and objectives. This makes us your perfect partner for customized solutions. We will help you leave the competition behind– while they busily line up service partners, you are already planning your next marketing campaign.
Take advantage of far reaching outsourcing experience – we look forward to hearing from you. We will gladly advise you regarding your company and its needs. You can count on our expertise and experience for implementing solutions that bring your company real results. Our philosophy: “Your performance is the measure of our success!”
Take a look at our Case Studies in the area of Customer Dialog and Direct Sales Solutions.
